Field Collection Officer - Malang (Unlimited Bonus Potential)

Join Indodana as a Field Collection Officer in Malang, Jawa Timur and become a financial solutions specialist who makes a real impact. In this dynamic role, you'll engage directly with clients to negotiate payment plans, resolve financial challenges, and ensure timely repayments. With a focus on building strong client relationships, you'll leverage your negotiation skills and deep understanding of financial products to help clients regain control of their finances.

Indodana is a leading fintech company in Indonesia, revolutionizing financial services with innovative digital solutions. As a Field Collection Officer in Malang, you'll be part of a team dedicated to providing accessible and reliable financial services to underserved communities. This is your opportunity to grow in a fast-paced environment where your contributions directly impact the financial well-being of clients.

📋 Tanggung Jawab Pekerjaan

• Engage directly with clients to negotiate payment plans and resolve financial challenges.
• Ensure timely repayments by following up on outstanding debts.
• Build and maintain strong client relationships through effective communication.
• Leverage negotiation skills to find mutually beneficial solutions for clients.
• Utilize CRM systems such as Salesforce or similar tools to track and manage client interactions.
• Collaborate with the collections team to achieve daily, weekly, and monthly targets.
• Provide exceptional customer service to enhance client satisfaction.
• Stay updated on financial regulations and best practices to maintain compliance.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in collections or related financial services roles.
• Proven track record of achieving collections targets and improving debt recovery rates.
• Strong negotiation and communication skills.
• Excellent interpersonal and customer service skills.
• Familiarity with CRM systems such as Salesforce or similar tools.
• Bachelor's degree in Business Administration, Finance, or related fields.
• Ability to work independently and meet tight deadlines.
• Strong problem-solving and analytical skills.

🛠️ Keahlian

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