Frontliner - Sukabumi

Join Mitracomm Ekasarana as a Frontliner in Sukabumi and become the face of our customer service excellence! This role is perfect for dynamic individuals who thrive in fast-paced environments and are passionate about delivering exceptional service. As a Frontliner, you'll be the first point of contact for our customers, ensuring their needs are met with a smile. Our Sukabumi branch is a vibrant and growing hub, and we're looking for someone who can bring the same energy and dedication to our team.

In this role, you'll handle customer inquiries, complaints, and feedback, using our advanced CRM system to provide timely and accurate responses. You'll also assist with product demonstrations, troubleshooting, and ensuring our customers have a seamless experience. Our Sukabumi office is located in a strategic area, making it easy to commute and integrate with the local community.

At Mitracomm Ekasarana, we believe in continuous growth and development. We offer comprehensive training programs, including certifications in customer service and sales, to help you excel in your role. With a competitive salary and a supportive work environment, this is an opportunity to build a rewarding career in the telecommunications industry.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and feedback efficiently and professionally.
• Assist with product demonstrations and troubleshooting to ensure customer satisfaction.
• Use our advanced CRM system to provide timely and accurate responses to customer needs.
• Maintain a high level of customer service excellence, adhering to our company's service standards.
• Collaborate with the sales and technical support teams to ensure seamless customer experiences.
• Participate in regular training and development programs to enhance your skills and knowledge.
• Contribute to the overall growth and success of the Sukabumi branch.
• Promote our products and services to customers, both in person and through our digital platforms.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Proven ability to handle customer inquiries and complaints with a positive attitude.
• Strong communication and interpersonal skills to build rapport with customers.
• Familiarity with CRM systems, such as Salesforce or HubSpot, is a plus.
• Basic knowledge of telecommunications products and services is beneficial.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Willingness to travel to customer locations as needed.
• High school diploma or equivalent, with a focus on customer service or related fields.

🛠️ Keahlian

Lowongan Terkait