Customer Service Specialist - Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung)

Join Shape Up, a dynamic and growing healthcare company, as our Customer Service Specialist in beautiful Bali! We are looking for a friendly, organized, and detail-oriented professional to provide exceptional service to our patients and customers. In this role, you'll be the first point of contact for our clients, ensuring their needs are met with efficiency and care. Whether you're based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll play a crucial role in enhancing our clients' experience and contributing to our company's success.

At Shape Up, we believe in the power of teamwork and continuous learning. Our Customer Service Specialist will have the opportunity to work with a diverse team of healthcare professionals, using tools like Zendesk and Salesforce to streamline our operations. With a growing healthcare industry in Bali, this is the perfect time to join a company that values your skills and growth.

If you're passionate about healthcare and customer service, and you're ready to make a difference in a vibrant and supportive environment, we invite you to apply for this exciting opportunity.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to patients and clients, ensuring their needs are met with efficiency and care.
• Handle incoming calls, emails, and chat inquiries, resolving issues promptly and professionally.
• Manage and update customer records using Salesforce and other CRM tools.
• Assist in scheduling appointments and coordinating with healthcare providers.
• Maintain a high level of accuracy in documentation and record-keeping.
• Collaborate with the team to improve processes and enhance the customer experience.
• Stay updated on industry trends and best practices in customer service.
• Contribute to the team's goals by maintaining a positive and productive work environment.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the healthcare industry.
• Proven ability to handle high volumes of inquiries with a friendly and professional demeanor.
• Strong communication skills, both verbal and written.
• Excellent organizational skills with the ability to manage multiple tasks simultaneously.
• Familiarity with CRM tools like Salesforce or Zendesk.
• Ability to work well in a team environment and contribute to a positive work culture.
• Certification in customer service or related field is a plus.
• Fluency in English and Bahasa Indonesia is required.

🛠️ Keahlian

Lowongan Terkait